SHIPPING

Your order will be dispatched within 1-3 business days, unless otherwise stated. International shipping times will vary. Please refer to the Australia post website for domestic shipping time estimates
If insurance is required, please email us and request a quote before placing the order


AUSTRALIAN ORDERS
We post all Australian orders via Australia post with tracking (standard service - dispatched in 2-3 business days, or express post - dispatched in 1-2 business days), please specify at check out). You will receive email confirmation which will include tracking, once your order has been processed. Orders can be tracked via the Australian post website


INTERNATIONAL ORDERS
International orders are calculated by weight at checkout and will be sent via Australia post (economy air) with tracking. You will receive email confirmation which will include tracking, once your order has been processed. Orders can be tracked via the Australian post website


10% GST tax is included in total at checkout. Please note that the customer must be responsible for any import duties or taxes applicable

 


RETURNS

-Keegan offers exchange for wrong size or change of mind on full priced items
-We can also offer a credit note, which is valid for 3 months from date of purchase
-We do not offer refunds, so please choose carefully
-The customer will be required to return items in their original condition via express post with tracking and will be liable for any loss ordamage during return shipping, as well as associated costs


Please email info@keeganthelabel.com.au if you wish to exchange any item within 7 days of delivery. Please wait for instruction before posting item. Returns will not be accepted after 7 days from delivery date


In the unlikely event that your item is faulty, we will provide a replacement. If we are unable to provide a replacement, we will issue a refund. Keegan will cover costs associated with return of item. Please contact us via phone or email within 24 hours of delivery and await instruction

Returned items must be sent via express post with tracking, or returned in person to:
KEEGAN
386 QUEENS PDE.
FITZROY NORTH
VIC 3068
AUSTRALIA

As our online store shares stock with our bricks and mortar store, in rare occasions we may sell out of an item before we can complete your order. In these circumstances we will notify the customer as soon as possible and issue a full refund


Payment

If you require a payment method other than what is offered on our website, please contact us directly to discuss alternative payment option